What is a recommended attitude for Public Safety Telecommunicators (PSTs)?

A positive attitude is crucial for Public Safety Telecommunicators (PSTs) because it can significantly impact the effectiveness of their communication with callers. PSTs often handle high-stress situations where individuals may be experiencing crises or emergencies. By maintaining a positive attitude, PSTs can offer reassurance and instill a sense of calm in callers who may be frantic or scared. A positive demeanor fosters trust and helps in establishing rapport, which is vital for gathering accurate information and providing effective assistance. This attitude encourages effective communication, enhances teamwork within the dispatch center, and contributes to better overall outcomes in emergency response situations.

While maintaining a neutral tone, striving for improvement, and showing empathy are also important aspects of a PST's role, the primary emphasis on a positive attitude underscores its role in emotionally supporting callers during challenging times.