What is one of the main roles of Emergency Medical Dispatch?

One of the main roles of Emergency Medical Dispatch (EMD) is to provide medical instructions before response units arrive. This function is crucial in emergency scenarios where every second counts, and the initial moments can significantly impact patient outcomes. EMD protocols ensure that trained dispatchers can guide callers through the necessary steps to assist an injured or ill person until professional help arrives. This might include performing CPR, managing bleeding, or other critical interventions tailored to the specific situation.

In contrast, initiating criminal investigations, determining fire causes, and scheduling follow-up medical appointments fall outside the primary responsibilities of EMD. These actions are typically handled by law enforcement agencies, fire departments, or medical facilities rather than emergency dispatchers focused on providing immediate medical care guidance.