What is the role of a Field Training Officer (FTO) in dispatch?

The role of a Field Training Officer (FTO) in dispatch is primarily focused on mentoring and evaluating new dispatchers. This position is critical for ensuring that new hires receive the guidance and instruction necessary to perform their duties effectively in a high-pressure environment. The FTO provides hands-on training, evaluates the new dispatchers' performance, and helps them develop the skills required to operate under real-world conditions. They play a significant role in helping trainees understand protocols, procedures, and the importance of effective communication in emergency situations.

In this capacity, an FTO fosters a positive learning environment and assists new employees in becoming familiar with the operational aspects of dispatching. This mentorship is essential for building confidence and competence in the new dispatchers, ultimately ensuring that they can adequately respond to the demands of their role.

While other responsibilities, like oversight of administrative duties or handling all emergency calls, may be part of a dispatcher’s job, they do not encompass the specific duties of an FTO. Organizing training materials, while important, is often a supportive task rather than a primary function of the FTO. Thus, the focus on mentoring and evaluating new dispatchers underscores the importance of practical training and development within the dispatching team.