What may be required for calls from unregistered VRS users?

For calls from unregistered Video Relay Service (VRS) users, assistance from the Video Interpreter (VI) is essential to ensure effective communication and gather relevant information needed for the call. Since unregistered users may not have an assigned or recognizable account, the VI steps in to facilitate the interaction, making sure that any pertinent details are conveyed accurately. This is particularly important in emergency situations or when critical information must be relayed quickly.

Other choices are less relevant to the core needs of unregistered VRS users. For example, technical support might be necessary for technical issues but does not directly address how to assist in the context of a call. A use agreement might pertain to registered users but is not a requirement for unregistered ones. Verification of vehicle registration is unrelated to VRS communication and does not pertain to the user status in this specific context.