Which agency oversees the training standards for 911 dispatchers?

The agency that oversees the training standards for 911 dispatchers is APCO International. APCO, which stands for the Association of Public-Safety Communications Officials, plays a pivotal role in setting standards and guidelines for public safety communications, including the training of emergency dispatchers. Their training programs and resources are widely recognized and adopted across various jurisdictions, ensuring that dispatchers are equipped with the necessary skills and knowledge to perform their critical role in emergency response.

While the Federal Communications Commission, the National Emergency Number Association, and the Department of Homeland Security each have important roles in the broader framework of public safety communications and emergency management, it is APCO International that specializes in the development and dissemination of training standards specifically tailored for 911 dispatchers.